Shipping and returns

Delivery

UK: Post and packing £3.50. Delivery is normally by First Class Signed For mail (Royal Mail) within 7 working days. If next day delivery is required please email stresswise@outlook.com to discuss extra postage costs. 

International: Delivery normally within 14 days by Royal Mail (Air Sure where applicable) or International Signed For. A standard delivery charge will be added to your order:

• Europe: £7
• Rest of World: £10

PLEASE NOTE - you may have to pay VAT and customs duties on your international order. This is out of our control and not included in the postage that we charge. You will have to pay the charges yourself and your parcel may not be released until you have paid these charges. See below for more information: 

• Since July 1 2021, items valued at under €22 sent to the EU are now subject to VAT or duties.
• Commercial items/goods sent to the EU over €22  and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.
• Commercial items/goods sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee
• The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
• The levels and thresholds of charges vary from country to country. See guidance from the European Commission.

Guarantee

If for any reason you are dissatisfied with our products we will refund or replace them without question. For refunds, where you are dissatisfied, goods must be returned, in their original condition, within 30 days at your own expense to Stresswise, PO Box 625, Weston, Crewe, CW1 9JN.

In the rare event that our goods are faulty we will provide a replacement and refund your postage. Goods must be returned within 30 days to Stresswise, PO Box 625, Weston, Crewe, CW1 9JN.